Flower Ambiance, Privacy and Cookie Statement
November 1, 2022
Through our online store, privacy-sensitive information, also known as personal data, is processed. Flower Ambiance considers careful handling of personal data to be of great importance. Personal data is processed and secured by us with care.
In our processing, we adhere to the requirements of privacy legislation. This means, among other things, that we:
- Clearly specify our purposes before processing personal data, via this privacy statement;
- Limit our collection of personal data to only the data necessary for legitimate purposes;
- Explicitly request your consent to process your personal data in cases where your consent is required;
- Take appropriate security measures to protect your personal data and require the same from parties that process personal data on our behalf;
- Respect your right to access, correct, or delete your personal data upon request.
Flower Ambiance is responsible for data processing. In this privacy statement, we explain which personal data we collect and use and for what purpose on the website www.florreals.com. We recommend that you read this carefully.
If you have any questions or want to know exactly what information we hold about you, please contact Flower Ambiance.
Order Processing
When you place an order with us, we use your personal data to process it properly. We may share your personal data with our delivery service to deliver the order to you. We also receive payment information from your bank or credit card company.
We use your email address, phone number, IP address, billing address, name, gender, and payment details for this purpose. We do this based on your consent. We retain this information until your order is completed. Certain customer data may be retained longer to comply with the statutory fiscal retention obligation.
Sharing with Third Parties
We work with certain companies that may receive your personal data as described above.
Your Account
You can place orders with us without creating an account.
If you choose to register, you must provide information about yourself and select a username. We create an account for you, which you can log into with your username and a self-chosen password.
For this purpose, we use your payment details, email address, IP address, name, billing address, phone number, and gender, as required by law. We retain this information until you delete your account.
We retain this data so you do not have to re-enter it and so we can contact you regarding the execution of the agreement. You can adjust your information through your account at any time.
Sharing with Third Parties
We work with certain companies that may receive your personal data as described above.
Order and Newsletter
When placing an order, you can ask us questions or make requests.
For this, we use your payment details, gender, name, IP address, phone number, and email address. We do this based on your consent. We retain this data until we are sure you are satisfied with our response.
If you wish, we offer a newsletter to inform interested parties about our products and services. Each newsletter contains a link to unsubscribe. You can also update your preferences via your account.
Your email address is only added to the subscriber list with your consent and is retained until you unsubscribe.
Sharing with Third Parties
We work with certain companies that may receive your personal data as described above.
Statistics and Profiling
We keep statistics on the use of our online store. These help us improve the store, for example, by showing only relevant information. We may combine personal data to learn more about you. Your privacy is always respected. If you prefer not to be included, you can let us know.
We use your name, IP address, and email address for this purpose. We do this based on your consent and retain this data for one year.
Sharing with Third Parties
We work with certain companies that may receive your personal data as described above.
Location Data
If necessary for the service, we may collect location data (GPS). Your consent will be requested at the time.
These location data may also be stored and processed by the provider of navigation/map software, such as Google Maps, and may be used by Google or Apple. We have no control over this. Always read the privacy statements of the relevant provider.
Sharing with Other Companies or Institutions
Apart from the partners mentioned above, we do not share your personal data with other companies or institutions unless legally required (e.g., if the police request it in case of a suspected crime).
Cookies
Our online store uses cookies. Cookies are small files where we can store information so you don’t have to re-enter it and to recognize you on future visits.
When you first visit our online store, we display a notice explaining cookies. We ask for your consent to use cookies.
You can disable cookies through your browser settings, but some parts of our website may not function properly as a result.
We have agreements with companies that place cookies on our site about their use. However, we do not have complete control over what they do with the cookies. Always read their privacy statements, which may change regularly.
Google Analytics
We use Google Analytics to track how visitors use our online store. We have a processor agreement with Google containing strict agreements about what they are allowed to track.
We allow Google to use the obtained Analytics information for other Google services. However, we anonymize IP addresses.
Security
The security of personal data is very important to us. We take appropriate measures to secure your data and adapt our security to address potential risks.
Changes to This Privacy Statement
We reserve the right to make changes to this privacy statement. We recommend consulting it regularly to stay informed of any changes. We will also do our best to announce changes separately.
Access, Modify, or Delete Your Data
If you have questions or want to know what personal data we have about you, you can always contact us. See the contact details below.
You have the following rights:
- Receive an explanation about the personal data we have and what we do with it.
- Access the specific personal data we have.
- Correct errors.
- Delete outdated personal data.
- Withdraw your consent.
- Object to a particular use.
Please clearly indicate who you are so we can ensure we don’t modify or delete data from the wrong person.
File a Complaint
If you feel we are not helping you correctly, you have the right to file a complaint with the supervisory authority, the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).
Contact Details
Flower Ambiance
Kanaal O.Z. 9 69
9419TJ Drijber, The Netherlands
Email: info@flowerambiance.com
Phone: +31 6 27454957
